In rapidly changing environment every firm pays a special attention to quality of products it delivers to buyers. This process involves effective planning and control of the operations as well as appropriate organizing and leading functions that have a direct impact on successful performance. Quality control and continuos improvement strategy is two crucial factors which determine future of the firm and its competitive position on the market.
In terms of value chain management both strategies are of vital importance for the firm, and it is impossible to separate them. Continuos improvement process and quality control is the core of every business based on planning, controlling, leading and organizing functions. For the firm both of them are of vital important. The problem is that quality control and continuos improvement perform different functions within organization being an integral part of its success. Quality control is the statistical element which measures product quality while continuos improvement is the process aimed to increase quality and responsibility of everyone in the firm. Quality control is a part of controlling function while continuos improvement is an ongoing process of planning.
Controls are required for design, supplier appraisal, incoming inspection of materials, process control, research and testing. All these elements are a part of planning and organising process where controlling function is final point. Continuos improvement is based on the process of decision-making which means formulation of overall strategies for operations, typically involving interrelated areas of responsibility, and the making of decisions in these areas in pursuit of these strategies within the broader business context. It is a systematic method for improving quality. Planning can be defined as selecting objective and finding ways to achieve high quality; organizing means grouping of special activities, resources, span of control, and motivation of employees in order to improve quality; leading is aimed to induce subordinates to work towards group goals with confidence and keenness. Quality control is aimed to assess results of continuos improvement. It is possible to conclude that the concept of quality control has to be set in the context of continuos quality improvement…
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