Dissertation Presentation: Outsourcing of Business Processes
This paper is a dissertation presentation intended to define the topic and the issues which are supposed to be considered in this dissertation project. The dissertation is going to be devoted to such question as outsourcing of business processes by Western developed countries to developing countries. The process of globalization will be described and defined as one reason of outsourcing development. This will be an introductory part, and in more details India will be contemplated as the outsourcing provider country. The question of outsourcing is quite controversial as there are a lot of positive as well as negative issues which influence the life and the living habits of this country. Beside that, as far as there are many opponents and proponents of this process, these two points of view will also be taken into consideration.
The timeframe discussed will cover the period from the 1990-s when outsourcing as a process appeared and started its development and till the present days. There are many branches of different industries which are exposed to outsourcing abroad – IT, web-design, customer services, medical care, research processes, data analysis, and engineering design, and many others. These fields of outsourced work will also be contemplated.
When positive and negative sides of outsourcing are viewed, there will be examined both advantages and disadvantages of business processes outsourcing for developed countries and pros and cons of this process for the developing countries – outsourcing provider countries. This will be done for the reason that it has become known that outsourcing is not always good and a convenient practice for everyone involved.
If we define the methods used in the research, many resources are going to be studied such as specialized journals, comparing and contrasting of the outcomes of outsourcing for both outsourcing provider countries and outsourcing receiving countries, studying and analyzing the information afforded by companies which outsource their business processes and by those which then offer outsourced services.
This topic was chosen for the reason of its being really important and crucial issue for all of the participants of this process and for the reason of globalization developing further. And as far as this process of globalization is a very modern state of things for many of the countries in the world and they participate in this process actively, this question of outsourcing in the context of globalization becomes even more interesting and deserving attention.
Eventually when the dissertation is completed the conclusions will be possibly made concerning the positive and negative sides of this process of outsourcing. Moreover, the pieces of advice can be suggested for both outsourcing provider countries and outsourcing receiving countries in order not make the same mistakes as have been made before and in order to develop adequately in their own ways and not to adopt cultural specialties or lose ethnical entity but simply to co-operate in this global business environment.
This dissertation can be useful for the businesses which outsource their business processes for the reason of their receiving the chance to understand the influence of this process on developing countries and to make this process less harmful for the inhabitants of outsourcing provider countries. They will learn to treat these people with respect and to help them collaborate with their employees.
